Support and Maintenance
Organizations move their applications to Support and Maintenance after its successful launch and stability. However, real business value of the application can be realized only when it works effectively post-deployment stage. At this stage, organizations run into the challenges of finding skilled resource and/or their time for the day-to-day Support and Maintenance activities since development team moves to new project.
Here are few typical business needs and challengess
- Need to have applications monitored round-the-clock
- To keep support and maintenance cost lower or at par with development cost
- Challenging to find resources or skills to support, manage and monitor applications
- Missing detailed documentation of application
Esoft provides Application Management Services (AMS) to ensure your applications are running with nearly zero downtime. Our team ensures to enhance and extend the life of the applications and lets you focus on strategic and new applications/projects initiatives. We have an experience and expertise of supporting over 100 clients with open source products (Liferay, Alfresco, MongoDB, Magento, Drupal etc.) based applications with our onsite and off-shore teams.
Read more about our Liferay Application Support, Alfresco Application Support, MongoDB Application Support
Approach
Understand
Understand your business needs and priorities
Assess & Analysis
Baseline, service and SLA offering, plans
Define
SLA, Readiness statement, Shadow
Commence
Take complete ownership
Monitor
Services as per SLA, progress in application stability and management
Here are few examples of application management services
- Semiconductor Company – Support and maintenance including managed cloud services (AWS) of 5 websites (multiple languages)
- UK based internet service provider - Managing (3:30am – 12:30pm GMT) company website for
- Global distributor and supplier of research laboratory products - Support and Monitoring global intranet
- Leading service provider for location based services – 30% reduction in infrastructure investments